It really is the little things…
April 10th, 2011 § 1 Comment
If you do the little jobs well, the big ones will tend to take care of themselves. ~ Dale Carnegie
True! Many people can rise to the occasion and handle the “big” things that must be handled at that moment while everything else just grinds to a stop. But true success comes not so much from being able to rise to handle the big things, but rather taking care of the little things on a day to day basis. If you take care of the little things, you are much less likely to have to deal with the “big” things.
Look around your clinic and make a list of the “little” things that may need some care. Are you following up on missed appointments? Are you getting out records requests in a timely manner? Are you making appointment reminders, doing birthday cards, filing and shredding or other similar task on a regular basis? Make a plan to implement systems which will get these things in order and before long, your office will be running smoother, and you will have more time to focus on the things that really matter: your patients.
Practically Yours,
the PracticalCA
#practicalca on Twitter
This is chiropractic marketing as it’s best; when the staff takes an active role. Great post!